Customer Service | Ramblings From A Mum

Just a little bit of news for my followers

As of next week I have a part time job.

It is in the same company where my Mr. S works, don’t be alarmed, we have had the ’round table ‘ chat about me working there, as I don’t want daja vue (everyone will know what I am talking about here).

As I will be on the lower level and he is on the third level, we will not see each other during the day, or perhaps briefly.

It is 2 days next week, 3 days the following week and 4 days every week for 9 weeks after that (a contract).

We will drive in together (on the days he doesn’t have appointments) – this means me doing the rise and shine at 6am or thereabouts, so no more all nighters at the computer for me when I begin (on the days when I have to get up).

8:30- 4:30 are the hours and I shall be doing customer service/administration.

So it will help, it will bring back my motivation to be ‘out there’ again in the real world and after that..well we’ll see what happens.

I want to thank everyone for the encouragement and support over the last few weeks, you have helped me more than you know.

🙂

Footnote: Do tell me what you think of my new Theme – too much?

December has certainly been a busy month for me – no not work – well the first few weeks of it – but I have blogged away merrily every day sometimes 7 a day.. with what you say?

Just stuff 🙂

This is another example – Pull up a comfy chair…

The other day I made the extremely brave move and went head first into modern technology and bought an IPhone 5. Now I am the kinda gal who was reasonably happy with her tiny button Nokia E71 even though I had to hold the phone at a distance so I could actually read the thumbnail size keys, till the battery started dying on me.

Then it was a case of “Really why don’t you get an IPhone?” “Coz I don’t really need one that’s why”. “But there are so many apps you can have on them”. “Apps, Schnapps – why do I want an App that tells me what noises I make during my sleep, or how I’m going to look in 40 years from now – coz I won’t be here”. “Really mum…”

Ahh technology grabs us sooner or later and we are ~~forced~~ cohersed into having the latest gadgetry , so yes I sucummbed. However this is not with this post is about…or is it?

Instead of walking into our the Mobile telephone dealer shop and standing around in a queue for 20 minutes then going through the rigamarole of paperwork for an hour, I rang up the Telco. Mind you the staff of this Telco (like many others in Australia) have been ~~transported~~ have had their jobs made redundant and Sales and Customer Service are moved to other countries.

I’m not naming which country, in case I offend anyone.

Anywhoo 3 hours later and 6 different departments and being hung up twice, it was ordered. They were advertising order by the 18th get it before Christmas. I ordered on the 18th and had one hell of time trying to actually receive by Christmas. “Oh no Miss Jenny the paperwork will take 5 – 10 working days”.

Not on the add.

Needless to say there was a considerable amount of fluffing around, annoyance (on my part) and frustration. This morning I received a text you phone will delivered to the local Post Office. Wonderful you say… no then she tells me I need the letter with the special bar code in order to pick that up and that will take yes 3-5 working days.

Not on the add or told to me during the ‘lengthy’ conversation.

So how does one get said phone BEFORE Christmas if I can’t pick it up until I get this letter (I was quite ummm irrate by this stage).

Hang on Miss Jenny.

Right then another 20 minutes…. could do my nails..

“Ok Miss Jenny – we will fax the letter to the Telco store, you pick that up (as if that is easy with Christmas shoppers in manic numbers) then you take that to the Post Office and you can collect”.

“Right” Miss Jenny said.

Sure enough within the hour the text came that the notification had been faxed to the Telco shop..off Mr. S and I went to collect (and had to do some more Xmas shopping of course) my idea not his.

Then onto the post office.

GIVE ME STRENGTH!!!

I walked in at 4.35pm. I walked out with phone at 5.10pm.

The ~~idiot~~ gentleman, I swear did not not know the computer system, 3 different forms of ID to collect said phone, which I had but he wouldn’t listen to me.

This went on…and on…and on…and on. I was losing it big time!

At 5.10 I walked out with my new technology under arm (after having to buy a cable to download all information off old phone into computer) so I could retrieve and put onto new phone (if it works that is).

I love technology…. I love Christmas……